👩🏻‍💻 Who are you and what do you do?

📦 Where are your suppliers located?

Most of our suppliers are located in Asia. Their environmental effort is what made us choose them. By purchasing their products you are contributing to the preservation of the Planet and the high quality and development of sustainable industry and local economy.

We believe in the value of good materials and experienced craftsmen. That is why we have chosen also to bring the value of Made in Italy to your home. Our hemp products are brought to you by an Italian association that supplies us with handmade hemp products rooted in their local community.

Other suppliers are located in North and South America and Europe, making us a global company.

We thank all our suppliers for their work and commitment to environment. Shop with us 🛍

Return to Top

🌿 How do you help the planet?

We do our best to select products that reduce the use of plastic, mainly through choosing different materials that can substitute plastic for good and that are also reusable.

However, we feel this is still not enough to change the world, and want to go the greener we can. With every order we support international non-profits like One Tree Planted, Trees For The Future, Ocean Conservancy and The Ocean Cleanup to ensure reforestation and sustainable economy throughout the world as well as cleaning our oceans. Even small acts like using Ecosia as search engine and Shopify for hosting this website are little steps for going greener.

See all the ways your purchase is helping the planet 👉

Return to Top

🌿 How can I make a difference?

We do our best to select products that reduce the use of plastic, mainly through choosing different materials that can substitute plastic for good and that are also reusable. However, we feel this is still not enough to change the world, and want to go the greener we can. With every order we support international non-profits like One Tree Planted, Trees For The Future, Ocean Conservancy and The Ocean Cleanup to ensure reforestation and sustainable economy throughout the world as well as cleaning our oceans. See all the ways your purchase is helping the planet 👉

Beside all this, you can always make a difference, even in the smallest acts! Visit our sustainability blog for more tips on how to help the planet. We also have a calendar to help you celebrate environmental events. Even small acts like using Ecosia as search engine are little steps for going greener.

You can also inspire your friends, family and colleagues to stop trashing the world by being a living example or by inviting them to our shop, you can become an ambassador and you will also get a discount on your next orders.

Each of us makes choices that, on a large scale, influence the market. If everyone were to choose eco-friendly products, the whole world would be eco-friendly. We would not have pollution of the seas and land, wild deforestation, endangered species, economic slavery. It is not a utopia, but the choice of people like you, who together change the world.

With your purchases you will literally plant the seed of change. Let's build a forest together! Shop now 👉

Return to Top

🌿 Are your products really plastic free?

We do our best to select products that reduce the use of plastic, mainly through choosing different materials that can substitute plastic for good and that are also reusable.

Our suppliers may still use plastic wrappings to protect products during shipping, that can usually be recycled. As a dropshipping company we cannot control this, but we will try to solve it as we grow: thank you for your help shopping with us!

Return to Top

😷 Are your products safe for health?

Earth Thanks uses dropshipping to deliver you selected goods that share our vision, searching only for products that respect your health as well as the environment. Please read thoroughly the product description for specific details.

Return to Top

🌿 How do I take care of my items?

Earth Thanks uses dropshipping to deliver you selected goods that share our vision. We always try to select the best manufacturers, sustainable materials, tested products and give you the best service. Nevertheless, you need to help the life of your objects by taking care of them. Please read thoroughly the product description for specific details.

Return to Top

🌿 How can I dispose of my items correctly?

We do our best to select products that reduce the use of plastic, mainly through choosing different materials that can substitute plastic for good and that are also reusable, such as bamboo, silicone, beeswax, wheat straw and cotton.

Bamboo is fully compostable in your garden. Bamboo toothbrush are, too. Try to reuse them for other tasks first, like cleaning your bathroom, computer, cooking implements, bike chains and more, or make them garden markers by planting them vertically, you can also write plant names on them. Before planting them, please remove the bristles with pliers, they are not compostable and should be recycled as plastic. If you just throw a bamboo toothbrush into your garden, it might take as long as 5-10 years to fully break down; if buried horizontally in the soil, it will take around 3 years; using a home composter should take around 4-6 months depending on composition, but you can speed this up by breaking the toothbrush down into small pieces with a hammer or saw, while an industrial composter should break a toothbrush down in a few weeks as they are much hotter and more active than any home composter.

Cotton is also compostable. Beside our products made of this material, some of our bamboo items come with cotton wraps that you can compost as usual.

Silicone is more difficult to recycle. Check your local garbage policy, also some companies will do it for free in the US. You can also recraft it using moulds if you have the skills. It shouldn't be disposed with plastic.

Beeswax products are made of organic cotton infused with natural beeswax, they last for at least a year if you treat them well and give them a regular refresh (search the web for one of the many DIY pages about this). When they do finally wear out, you can turn them into rags, then finally compost them.

Wheat straw, cork, wool and hemp items are also fully compostable, just plant them in your garden.

If you don't have a garden buy a composter from us, or check your local garbage policy.

Metal products are strong and durable and can be easily recycled.

Our suppliers may still use plastic and/or cardboard wrappings to protect products during shipping, that can usually be recycled as normal plastic and cardboard.

Please read thoroughly the product description for specific details and check your local area recycling policy.

Return to Top

🎁 Do you have a reward, affiliate, ambassador or influencer program?

We value commitment and 'word of mouth' and we want to reward our loyal customers and everyone who wants to help us spread the word about our brand.

Become an ambassador today! If you are an Instagrammer, Blogger, Youtuber or Influencer on your niche this program is perfect for you. Create inspiring and authentic content that is true to your followers and directs your community to our website: you will get 10% off your purchases, and so will your customers! And you will earn 10% commission for your referrals. You will also get featured in our social media pages, tag us in your content. Join our affiliate program today!

Return to Top

🎁 Do you offer gift cards?

Yes, check them now 👉

Return to Top

🎁 How do I use a promotion code?

To use a promo code you need to:

• Choose your products.
• Open the top right shopping cart 🛍.
• Proceed to checkout and enter your contact and shipping information.
• Enter your promo code at the box on the right named Discount code by simply typing or copying and pasting the code in this text field.
• Hit the Apply button to see the final amount with your promotion discount applied.
• Enter your info, click Continue to shipping at the bottom of the page, then finalize your order.
• Wait for your package, and enjoy!

Return to Top

🛍 Is there a minimum order value?

No, you can choose the products you want and pay them as you wish. However, some rewards need a minimum order value to give you a discount.

Return to Top

🛍 How can I pay for my order?

Add products to your cart 🛍 and click on the checkout button in it ↗️ to finalize your order.

We offer many payment methods, including credit cards, wire transfers, PayPal (even if you are not a PayPal user), Apple Pay, Google Pay and cryptocurrencies, please check the page footer 👇 or just go through the check-out page to find the one that is best for you. All transactions are secure and encrypted.

We may also provide a subscription service for certain products. Products are automatically delivered on your schedule. Simply subscribe to your favorite products and choose how regularly you would like to receive them. No obligation, modify or cancel your subscription anytime. Learn more in product descriptions and in our Subscription Policy.

Our main currency is USD. You may choose to view the products using another currency for comparison through the scroll down box in the page footer 👇 on the left, but payments will be processed using the current exchange rate and commissions.

If you need to convert from currencies other than USD we suggest paying through TransferWise, it's safe, fast and cheap. Here is how:

• Check out normally through the cart.
• In the payment method choose TransferWise.
• Complete the order.
• Create a free account on transferwise.com in just 3 minutes.
• Go to this page.
• Enter the amount as shown in the shopping cart.
• Follow the instructions.
• Enter the following recipient data.
• Email: domusvestae@protonmail.com
• Business name: Domus Vestae LLC
• Reason for payment: please specify the products you are buying or the receipt number from our website.
• Confirm and pay with your bank account, credit card or other methods, with very convenient commissions.

Return to Top

🛍 Why was my credit card denied?

We outsource our payment processing. This company communicates with your credit card company or bank and if, for instance, you incorrectly enter your credit card number or your billing address, it may decline your transaction. Other common reasons why your card could be denied are two fraud filters, AVS and CVV:

• Address Verification System (AVS) compares the numeric part of your billing address and zip code or postal code to the information on file with the credit card issuer. This helps reduce a significant amount of fraud, because unauthorized users often don't have the correct billing address. Check your billing address, it must match the one associated with your card.
• Card Verification Value (CVV) is a 3-digit or 4-digit number on the back of your credit card. Credit card companies prohibit the storage of the CVV code, so asking for the CVV is a way of ensuring that a customer has the card physically in their possession. Credit card information stolen from a merchant database is also less useable, because it does not contain CVV information. Check twice the code on the back of your card.

If you didn't receive a confirmation, your credit card was not charged. Be sure to check the details you have entered and correct any errors, then try again.

If it still doesn't work, call your bank or credit card company and ask why. Some banks have very strict anti-fraud system and require you to personally authorize foreign payments verbally every time.

You may choose another payment method:

• Wire transfer,
• PayPal (even if you are not a PayPal user),
• We accept cryptocurrencies!

Some browsers may have difficulty loading the site correctly: please try again with another browser, Google Chrome is the most suitable.

Thank you for your patience. Please contact us with any questions, we are happy to help.

Return to Top

🛍 Is there a subscription service?

We may provide a subscription service for certain products. When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration.

Simply subscribe to your favorite products and choose how regularly you would like to receive them. 

We alert you before each delivery or if there are any problems with your account, making it easy for you to keep track of your subscriptions. Your order confirmation emails have links to your order. You can manage your subscription from there or from your account page. Effortlessly manage what you receive, when it arrives and the way you pay. Login to your dedicated portal from any device and easily update your settings.

If you don’t want to renew a subscription you can cancel it at any time, no obligation, by logging in to your account, selecting Subscriptions, then clicking Cancel next to the item.

By subscribing to our service, you have confirmed that you accept our Terms of Service and our Subscription Policy. See our Refund Policy for more details on returns and refunds.

Return to Top

📄 Will I receive an invoice?

Yes, we will send you the order invoice at the email you provide us and keep you updated on your order status. You need to present your invoice in your individual tax return.

Return to Top

📄 Are taxes included?

The product price does not include taxes, which will be paid to your State through your individual tax return simply by presenting your payment invoice. Ask your accountant for specific advice.

Return to Top

📄 Are my donations deductible?

We collaborate with non-profit organizations donating them part of our income. They are all tax-exempt organizations and your donation is tax-deductible within the guidelines of U.S. law. To claim a donation as a deduction on your U.S. taxes, please keep your email donation receipt as your official record. We'll send it to you upon successful completion of your donation.

If you are a non U.S. citizen ask your accountant for advice and keep your email donation receipt as your official record in case your donation is deductible.

Return to Top

📦 When will your sold out products be back in stock?

We always try to not go out of stock by relying on other like-minded suppliers offering equivalent products, but if it happens we will solve it as soon as possible. Meanwhile you can write us specifically or join our newsletter: we will notify when the products become available. Shop now 👉

Return to Top

📦 Do you ship worldwide?

Yes, unless otherwise stated in the product description.

The shipping costs are calculated at checkout based on your address. Any additional customs clearance costs are not included, learn more on our Shipping Policy to see how they are calculated.

Return to Top

📦 When will my package arrive?

Earth Thanks uses dropshipping to deliver you selected goods that share our vision. This means we do not control shipping directly, but as you place your order we pay the wholesale supplier that will ship to you on his own time, so please allow 2-5 days for the shipping to be confirmed: we will email you as soon as it happens.

Since most of our suppliers are located in Asia, please allow additional 35-45 days for the goods to reach your house with the standard shipping, but read our Shipping Policy for better estimate arrival times for your country. If you need a faster service at a reasonable price please contact us for quotation before placing the order.

If you already have a tracking number and you wish to know where your package is, go to this page and paste it in the search field.

If your package is late, please wait some more days, it might be around the corner. If you still haven't received after that, contact us 👉

Return to Top

📦 Is my shipping tracked?

Many of our supplier choose shipping methods that are not tracked to keep prices low. If this is not the case, you will receive your tracking number by email.

Unfortunately tracking is not always updated for the local Postal Service and we have no control over it, as the tracking code changes on transit and destination country arrival.

If you already have a tracking number and you wish to know where your package is, click here and paste it in the search field.

Read our Shipping Policy for estimate arrival times for your country.

Return to Top

📦 Where is my package?

Read our Shipping Policy for estimate arrival times for your country.

If you already have a tracking number and you wish to know where your package is, click here and paste it in the search field.

Return to Top

😕 Can I change or cancel my order?

Unfortunately orders cannot be changed or cancelled once they have been shipped. If you have such need, please write us immediately after your purchase.

Return to Top

😕 Do you offer refund or return items?

Yes, though we hope you never need it as our products are tested. Earth Thanks uses dropshipping to deliver you selected goods that share our vision. We always try to select the best manufacturers, sustainable materials, tested products and give you the best service, nevertheless it could still be not enough.

For the very nature of the trade, we cannot offer return items, however we grant you refund or re-dispatching if the goods are lost or broken. Please check our Policy first, then contact us and send us a picture of the item in this unfortunate eventuality.

Return to Top

😕 How do I return the items?

Earth Thanks uses dropshipping to deliver you selected goods that share our vision. We always try to select the best manufacturers, sustainable materials, tested products and give you the best service, nevertheless it could still be not enough.

For the very nature of the trade, we cannot offer return items, however we grant you refund or re-dispatching if the goods are lost or broken. Please check our Policy first, then contact us and send us a picture of the item in this unfortunate eventuality.

Return to Top

😕 I have an issue with my order

Earth Thanks uses dropshipping to deliver you selected goods that share our vision. We always try to select the best manufacturers, sustainable materials, tested products and give you the best service, nevertheless it could still be not enough.

Remember colors may look a bit different on screen due to monitor setup.

We grant you refund or re-dispatching if the goods are lost or broken: please check our Policy.

Please write us an email or click on the green bottom right button 💬 and give us the details of your issue, we will reply as soon as possible.

Return to Top

👩🏻‍💻 I have a problem with your website

Our website works best with Google Chrome browser, please consider downloading it and retrying. Also try clearing your cache in the browser settings or with the keyboard combinations Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac).

If you need further support please click on the green bottom right button 💬 and send us a message.

Return to Top

👩🏻‍💻 Is your website mobile friendly?

Yes.

Return to Top

💬 How do I get support?

We are here to help you! Please write us an email or click on the green bottom right button 💬

Return to Top

💬 How can I give you a feedback?

Thank you for your feedback, it helps us constantly improving our website and finding the best products.

We will email you after you receive the package to collect your feedback on products. For general feedback please write us an email or fill our 3-minutes Customer Satisfaction Survey 👉

Return to Top

👩🏻‍💻 How will you manage my information?

We collect your data in order to provide our service, including shipping management and newsletter. We use cookies to improve your experience, also respecting the European GDPR policy. We do not hold your credit card data. We will never disclose or sell your personal information. Please read our full Privacy Policy 👉

Return to Top

👩🏻‍💻 What are your terms of service?

Please read our full Terms of Service, Shipping Policy, Refund Policy, Subscription Policy, Privacy Policy.

Return to Top

💬 How do I subscribe to your blog?

Thank you for your interest, check this page to receive our updates right in your inbox. You can unsubscribe anytime, no spam guarantee.

If you prefer to use RSS Feed, get it here.

Please take time to check our social media accounts, also linked below.

Return to Top

👩🏻‍💻 Can I work with you?

Thank you for your interest! Let's know each other better, write us your values and ambitions. We are mostly searching for Content Writers and Marketers.

Return to Top

💬 I have more questions!

We are here to help you! Please write us an email, click on the green bottom right button 💬 or the following form 👇 and we will reply as soon as possible.